Frequently Asked Questions

We’re happy to help anyone with IT-related problems and queries. From the complete beginner, to someone looking for advice about how to get the best out of a digital device, we’re here to help!

There are now so many digital devices on the market that it is impossible to take a ‘one size fits all’ approach. We’ve found that training is better delivered on a one-to-one basis.

When you first contact ACE IT we’ll have a chat about what you’re looking to achieve. Once we’ve discussed your specific needs, we’ll pair you up with the person best suited to help. Each of our tutors has years of experience helping people solve IT problems.

You will welcomed by the reception team and then introduced to your personal tutor. The two of you will discuss what you want to achieve during the session. It is always a two  way conversation to ensure we secure the best outcome for you.

As long as it’s portable, then we’re happy to help! Tablets, laptops, Kindles, cameras, iPads and smart phones are all welcomed.

ACE IT’s tutors will always go at the pace which suits you. We’re proud of our friendly team and will do all we can to put you at ease.

We don’t, purely because everyone’s needs are very different. It’s best to make your own notes so you have a personal record of the session.

Please bring a note of any passwords or codes for accessing your device. This is really important as we won’t be able to help unless we can gain access to your device. We recommend bringing a pad and pen as it’s best to jot down helpful suggestions as you go along.

This depends on how complex the problem is, how familiar you are with IT, and how you use your device. Sometimes one visit will be enough – perhaps all that’s required is help with email and contacts. However, if the problem is more complex or you’re a complete beginner, than follow-up sessions may be recommended.

We’ll do our level best to resolve your problem. Our goal is to ensure that everyone achieves all they wish from each session. However, not every issue can be addressed and resolved within one hour.

We pay to hire training space and we do have to cover our costs. This means that we charge £5 for every missed session unless you give at least 24 hours’ notice.

Our training suite is fully accessible and the building is equipped with lifts,ramps and
disabled toilets.

We ask for a minimum donation of £5 for an hour-long training session. If you’d like to give more, then we’ll gratefully accept! As a charity, we use every penny to continue our work within the community.

Training is at ACE IT’s office suite at 25 Nicolson Square, Edinburgh, EH8 9BX.

Training sessions run on:

Tuesdays 10.30am -12.30pm and 1pm – 3pm
Wednesdays 10.30am – 12.30pm.

Our office is staffed Monday – Thursday

You can call us on 0131 477 3883 or email info@aceit.org.uk. If you’re coming for the first time, please phone for a quick chat about what you need. This will help us pair you with the right tutor.

Moose in the Hoose is an outreach project run by ACE IT in Edinburgh care homes. Trained ACE IT teams lead weekly IT sessions for residents in 5 Edinburgh care homes. For a couple of hours, residents enjoy a variety of activities in a relaxed and supportive group setting. Call us for any enquiries.

FIND US AT

25 Nicholson Square, Edinburgh, EH8 9BX

Tel: 0131 477 3883

ACE IT

Charity number – SC 036315
Company number – SC279749

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