FAQs

FAQs

I’ve never even turned on a computer, can you help me?

We’re happy to help anyone with IT or digital problems and queries. From the complete beginner, to someone looking for advice about how to get the best out of a digital device, we’re here to help!

Do you offer group classes?

There are now so many digital devices on the market that it is impossible to take a ‘one size fits all’ approach. We find that coaching is better delivered on a one-to-one basis. However, we do run groups like Get Smart @ Hearts, which is group-based with one-to-one coaching.

Can you come to my home?

No, we do not do home visits. However, we have coaching at various community locations across Edinburgh. Visit our one-to-one page to find out more.

Who will I see?

When you first contact ACE IT we’ll have a chat about what you’re looking to achieve. Once we’ve discussed your specific needs, we’ll pair you up with the person best suited to help. Each of our coaches has experience helping people with digital devices and IT.

What happens during the one-to-one sessions?

You will be welcomed and then introduced to your coach. The two of you will discuss what you want to achieve during the session. It is always a two way conversation, to ensure the best outcome for you.

What type of devices can you help me with?

As long as it’s portable, then we’re happy to help! Tablets, laptops, Kindles, cameras, iPads and smartphones are all welcomed.

Will the coach go too fast for me?

ACE IT’s digital coaches will always go at the pace which suits you. We’re proud of our friendly team and will do all we can to put you at ease.

Do you provide handouts or notes?

We don’t provide handouts, purely because everyone’s needs are very different. It’s best to make your own notes so you have a personal record of the session. However, we do have a variety of help sheets that can be accessed here.

What do I need to bring with me?

Don’t forget to fully charge your device, or bring your charger! Please bring a note of any passwords or codes for accessing your device. This is really important as we can’t help if we can’t gain access to your device. We recommend bringing a pad and pen as it’s best to jot down helpful suggestions as you go along.

How many times would I need to come?

There is no limit to the number of sessions you can have with ACE IT. Many of our learners have been coming for a long time.

What happens if you can’t solve my problem?

We’ll do our best to resolve your problem. Our goal is to ensure that everyone achieves all they want from each session. However, not every issue can be addressed and resolved within one hour. You can come back for another session, or if we can’t help we can refer you on to another service.

Is the centre accessible? Are there any stairs?

Our office is fully accessible. The building is equipped with lifts, ramps and disabled toilets.

Accessibility at our other coaching locations vary – please contact us to find out more about accessibility at the Gyle, Heart of Newhaven, Gilmerton Community Centre or Tynecastle.

How much does it cost?

All of our coaching is provided free of charge, but if you would like to donate while attending the ACE IT office, please ask a member of staff. There are also ways to donate online here. As a charity, we use every penny to continue our work within the community

Where does the coaching take place?

Our coaching takes place at various locations across Edinburgh. These can change regularly – for up to date information, please visit our one-to-one page.

When are you open?

Our office is staffed Monday – Thursday from 9am to 4:30pm.

Coaching sessions run on Tuesdays, Wednesdays and Thursdays.

How do I make an appointment?

You can call us on 0131 667 2053 or email info@aceit.org.uk. If you’re coming for the first time, please phone for a quick chat about what you need. This will help us pair you with the right coach.

What is Moose in the Hoose?

Moose in the Hoose is an outreach project run by ACE IT in care homes. Trained ACE IT teams lead weekly digital skills sessions for residents in five Edinburgh care homes. For a couple of hours, residents enjoy a variety of activities in a relaxed and supportive group setting. Call us on 0131 667 2053 for any enquiries.