FAQs

Are you still conducting sessions during the Covid-19 pandemic?

We are not able to run our face-to-face one-to-one sessions as a result of Covid-19, but we have set up a free helpline in its place – call 07737 738 551 and we will be able to help with your issue.

I’ve never even turned on a computer, can you help me?

We’re happy to help anyone with IT-related problems and queries. From the complete beginner, to someone looking for advice about how to get the best out of a digital device, we’re here to help!

Do you offer group classes?

There are now so many digital devices on the market that it is impossible to take a ‘one size fits all’ approach. We find that coaching is better delivered on a one-to-one basis.

Who will I see?

When you first contact ACE IT we’ll have a chat about what you’re looking to achieve. Once we’ve discussed your specific needs, we’ll pair you up with the person best suited to help. Each of our tutors has years of experience helping people solve IT problems.

What happens during the one-to-one sessions?

You will be welcomed by reception and then introduced to your personal tutor. The two of you will discuss what you want to achieve during the session. It is always a two way conversation, to ensure the best outcome for you.

What type of devices can you help me with?

As long as it’s portable, then we’re happy to help! Tablets, laptops, Kindles, cameras, iPads and smart phones are all welcomed.

Will the tutors go too fast for me?

ACE IT’s tutors will always go at the pace which suits you. We’re proud of our friendly team and will do all we can to put you at ease.

Do you provide handouts or notes?

We don’t provide handouts, purely because everyone’s needs are very different. It’s best to make your own notes so you have a personal record of the session. However, we do have a variety of help sheets that can be accessed here.

What do I need to bring with me?

Please bring a note of any passwords or codes for accessing your device. This is really important as we can’t help if we can’t gain access to your device. We recommend bringing a pad and pen as it’s best to jot down helpful suggestions as you go along. Don’t forget your device charger!

How many times would I need to come?

Many people like to carry on their learning, over multiple sessions. We have many learners who  have been at ACE IT for years, continuing their lessons to become Computer Aces!

What happens if you can’t solve my problem?

We’ll do our level best to resolve your problem. Our goal is to ensure that everyone achieves all they wish from each session. However, not every issue can be addressed and resolved within one hour.

Is the centre accessible? Are there any stairs?

Our training suite is fully accessible.  The building is equipped with lifts, ramps and disabled toilets.

How much does it cost?

We ask for a suggested minimum donation of £5 for an hour-long training session. If you’d like to give more, then we’ll gratefully accept! As a charity, we use every penny to continue our work within the community.

Where does the training take place?

Training is at ACE IT’s office suite at 25 Nicolson Square, Edinburgh, EH8 9BX.

When are you open?

Training sessions run on:

Tuesdays 10.30am -12.30pm and 1pm – 3pm
Wednesdays 10.30am – 12.30pm.

Our office is staffed Monday – Thursday.

How do I make an appointment?

You can call us on 0131 667 2053 or email info@aceit.org.uk. If you’re coming for the first time, please phone for a quick chat about what you need. This will help us pair you with the right tutor.

What is Moose in the Hoose?

Moose in the Hoose is an outreach project run by ACE IT in Edinburgh care homes. Trained ACE IT teams lead weekly IT coaching sessions for residents in five Edinburgh care homes. For a couple of hours, residents enjoy a variety of activities in a relaxed and supportive group setting. Call us for any enquiries.