Volunteers are at the heart of everything we do. We have volunteers of all ages, from different countries, with a wide range of skills and experience to share. They are supported in the ACE IT role by professional staff.

Why volunteer?

Helping other people to get the most out of IT is very satisfying. Volunteers encourage older people’s active involvement as citizens, for the public benefit and for their wellbeing.  Tutors and learners build strong relationships and have fun together. 

Volunteering with ACE IT can also provide valuable experience which may open up opportunities in employment or education.

What skills do volunteers need?

All our volunteers are confident with everyday IT, and some have advanced IT skills, but it is not necessary to have any formal qualification. The most important skills are patience and flexibility; to work at the right pace and to present information in a clear and simple way.

The Moose in the Hoose project is more about sharing experience than training, so Moose volunteers have a socialising and befriending role.

Our experienced and friendly staff are always on hand to give volunteers whatever support they need.

Volunteer roles

We have a variety of roles to suit you! We can’t currently do any face-to-face sessions so are running a telephone helpline and need volunteers. You will assist our learners over the phone or on video call with their device, and you will be given all the necessary training. All we ask for is a minimum two hour per week commitment, and prior knowledge of working with a computer, smartphone or tablet. For more information, download the Role Description above.

We are still recruiting volunteers for our in-person one to one IT training, and for our Moose in the Hoose outreach sessions, for whenever we can resume them.

Our one-to-one sessions usually run on Tuesdays and Wednesdays at the ACE IT offices in Edinburgh, so we ask that you commit to 2 hours a week during these times. To find out more, download the Role Description.

Moose in the Hoose volunteers attend care homes across Edinburgh once a week, between Mondays and Wednesdays, bringing IT to the residents and showing them how to undertake a variety of tasks such as video calling. As well as IT understanding, volunteers will need an understanding of older people and their needs. Currently, Moose in the Hoose works through video chat to stay in touch with the residents while we cannot visit due to Covid-19. Training will be given on IT and working in a care home environment. This role requires a disclosure check. To find out more, download the Role Description.

We are also looking for new Work Wise Women tutors. Work Wise Women is a course, currently being delivered online, that helps women over 50 get back into the workplace, offering IT skills, CV help and more. The courses run for six weeks, three times a year, and we ask for a 2 hour commitment per week during these times. Read the Role Description above to find out more.

How do I become a volunteer?

We are on the lookout for new volunteers for all of the above projects. If you have time to spare, and can commit to a minimum of 3 months volunteering, get in touch and find out how you can help older people enjoy the benefits of computer technology.

Click below to download the ACE IT Volunteer Application Form and our Equal Opportunities Form.

Please send the completed forms to info@aceit.org.uk.

Volunteer stories

“I wanted to do something useful with my free time so I contacted Volunteer Scotland and they told me about ACE IT. I went to see a session at the care home and I knew it was for me. Now I go once a week and help the residents to use iPads and PCs. It is so satisfying; even people with quite a lot of problems can engage with the activities. The regulars love coming; they are often waiting outside 10 minutes before it is due to start! I enjoy seeing people gain confidence and self-esteem, and feeling more connected.”

“Now that I am retired from working in IT, I am pleased to be able to continue using my skills to help other people. The one to one sessions are great, because ACE IT matches people with volunteers who have the right expertise for whatever they want to do.”