One-to-one coaching

One-to-one coaching

A man and a woman sitting at a computer

Thousands of people over 50 have solved their technology issues at our relaxed and supportive one-to-one sessions, completely free of charge. You will be paired with a supportive volunteer or staff member to work on anything you want or need to do online. Bring your own device, or you can use ACE IT’s equipment to learn too.

We can help you to:

  • get online using the device that is right for you
  • stay safe whilst using your device
  • get in touch with friends, family and community groups online
  • access online services that you need to use: banking, shopping, government agencies, leisure
  • manage your online accounts: email, diaries, documents, spreadsheets, photos

These sessions take place at the following locations across Edinburgh:

Please give us a call on 0131 667 2053, or email to book an appointment!

Visit our FAQ page for a list of frequently asked questions about the coaching service.

25 Nicolson Square, EH8 9BX – Tuesdays, Wednesdays and Thursdays

We run face-to-face appointments at our office in Nicolson Square on Tuesdays, Wednesdays and Thursdays between 10am and 4pm.

Buses: Our office is served by the “Surgeons’ Hall,” “Nicolson Square” and “Potterow” bus stops, on the following Lothian Buses routes – 2, 3, 5, 7, 8, 9, 12, 14, 29, 30, 31, 33, 37, 47, 49 – and on Borders Buses routes 51, X62 and X95.

Trains: The office is a 15 minute walk from Waverley train station.

When you arrive at 25 Nicolson Square:

  • Enter by the red door marked “Epworth Halls”. If the door is locked, please press the buzzer or call the office on 0131 667 2053.
  • Take a seat on the sofas to the right of the entrance, and a friendly staff member or volunteer will come and guide you to your session

Get Smart @ Hearts, McLeod Street, EH11 2NL – Tuesdays, 10am to 12pm

Alongside Heart of Midlothian FC, we run a weekly Get Smart @ Hearts programme at Tynecastle Innovation Centre, on Tuesday mornings from 10am to 12pm.

Watch the video below to find out more about what we do there.

Buses: Tynecastle is served by the “Tynecastle” bus stops on the following Lothian Buses routes: 1, 2, 3, 25, 33.

Bellfield Community Hub, 16B Bellfield Street, Portobello, EH15 2BP – Tuesdays, 2pm to 4pm, (18th June to 9th July)

We are trialling digital skills sessions at Bellfield Community Hub (the former Portobello Old Parish Church) on Tuesday afternoons from 2pm to 4pm, starting on the 18th June and running for four weeks until 9th July.

Buses: Bellfield is served by the “Bellfield Lane” bus stops (located on Portobello High Street) on the following Lothian Buses routes: 19, 26.

“Portobello Town Hall” bus stops are a 10 minute walk away, but are on the following Lothian Buses routes: 12, 21, 49.

Trains: Bellfield is a 20 minute walk from Brunstane railway station

Heart of Newhaven, 4-6 Main Street, EH6 4HY – Wednesdays, 9:30am to 12pm

We are at the Heart of Newhaven (based at the old Victoria Primary School) every Wednesday morning from 9:30am to 12pm. Drop in and we can help with any digital issues you’re having. There will also be free tea and coffee available.

"The Heart of Newhaven Community" logo - black text with an image of a building and a heart in the top left hand corner

Buses: The Heart of Newhaven is served by the “Annfield” bus stops on the following Lothian Buses routes: 16, 200.

Tram: The Newhaven tram stop is conveniently located opposite the Heart of Newhaven.

Space to Be at the Gyle, EH12 9JY – Wednesdays, 2pm to 4pm

We are at the Space to Be at Gyle Shopping Centre (located in the former Burger King in the Food Court) every Wednesday afternoon from 2pm to 4pm.

The "Space to Be" logo - a green circle with a person icon in it, with the text below "Space to be: Community, information and support"

Buses: The Gyle is served by the “Gyle Centre” bus stops on the following Lothian Buses routes: 12, 21, 22, 36, 400.

Tram: The “Gyle Centre” tram stop is conveniently located in the carpark of the Gyle.

Train: The Gyle is a 10 minute walk from Edinburgh Gateway railway station, and a 15 minute walk from South Gyle railway station.

Gilmerton Community Centre, 4 Drum Street, EH17 8QG – Thursdays, 2-4pm

We run sessions at Gilmerton Community Centre on Thursday afternoons from 2 to 4pm.

Gilmerton Community Centre logo - a blue background and a heart shaped logo, with the text "Gilnerton Community Centre: at the heart of our community"

Buses: Gilmerton Community Centre is served by the “Gilmerton Crossroads”, “Ferniehill Avenue” and “Newtoft Street” bus stops on the following Lothian Buses routes: 3, 7, 29, X40, 400.

You can view all our partnership locations on the map below.

If you are interested in becoming an ACE IT one-to-one volunteer, visit our volunteer page here.